Please keep in mind that once you submit an order, it cannot be combined, modified, or cancelled. We kindly request that you thoroughly review your order before submitting it.
At Tilley, we strive to ship your orders as quickly as possible. Order processing and packaging take place from Monday to Friday during standard business hours. However, during peak periods of high volume, such as free shipping promotions, Fathers Day, Black Friday, Cyber Monday, and holidays, processing times may extend up to 5 business days. Please factor in additional time for your order to ship based on the shipping option you have chosen.
We use Royal Mail Tracked 48 service for all of our orders, however during high volume periods, we advise allowing extra time for processing, shipping and delivery. We kindly request your patience and understanding during these busy times.
Please contact us at info@tilley-uk.com for delivery deadlines for European destinations outside the UK.
REGULAR DELIVERY
Please allow for longer shipping times during peak shipping periods such as Free Shipping promos, Black Friday, Cyber Monday & December.
| PURCHASE TOTAL |
DELIVERY COST |
POST SERVICE IN THE UK |
|
£0 - £74.99
|
£5.95 |
Standard Delivery (7-10 Business Days)
|
|
£75.00 & more
|
FREE (Within the UK) |
Standard Delivery (7-10 Business Days)
|
Questions? Landline: +44 (0) 1326 574402
Email: info@tilley-uk.com.
Large or heavy orders within the UK may require delivery by courier. We will contact you prior to dispatch if additional charges apply or a signature on delivery is required. Please ensure you provide a telephone number or email address should we need to contact you. If you have any queries regarding delivery, please call one of our customer representatives: +44 (0) 1326 574402.
DELIVERY COSTS FOR EUROPE
| DESTINATION COUNTRY |
DELIVERY COST |
| Austria |
£15 |
| Belgium |
£15 |
| Bulgaria |
£15 |
| Croatia |
£15 |
| Cyprus |
£15 |
| Czech Republic |
£15 |
| Denmark |
£15 |
| Estonia |
£15 |
| Finland |
£15 |
| France |
£15 |
| Gibraltar |
£15 |
| Germany |
£15 |
| Greece |
£15 |
| Hungary |
£15 |
| Iceland |
£15 |
| Ireland |
£15 |
| Italy |
£15 |
| Latvia |
£15 |
| Lithuania |
£15 |
| Luxembourg |
£15 |
| Malta |
£15 |
| Monaco |
£15 |
| Netherlands |
£15 |
| Norway |
£15 |
| Poland |
£15 |
| Portugal |
£15 |
| Romania |
£15 |
| Slovakia |
£15 |
| Slovenia |
£15 |
| Spain |
£15 |
| Sweden |
£15 |
| Switzerland |
£15 |
| Turkey |
£15 |
BREXIT RELATED DELIVERY INFORMATION
The UK has exited the European Union as of January 1st 2021. Changes to our dispatch and delivery process for some of our customers have been made as a result.
Below are details for those affected by these changes.
CUSTOMERS ORDERING FROM AN EU COUNTRY
CUSTOMS & DUTY
From 1st January 2021, if you are ordering from outside the UK your order will be supplied VAT free. As all orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches the country you live in. You are responsible for any import duties, customs, and local sales taxes, and you will need to pay these fees to release your order from customs. We do not have any control over customs and import tax and we cannot tell you exactly how much you will be charged, as this varies widely depending on the country you live in. Any orders with a value above the threshold amount will be charged import fees, so we recommend contacting your local customs office for more information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country the products are destined for.
CUSTOMERS ORDERING FROM NORTHERN IRELAND
We anticipate that there may be some delays in orders being received in Northern Ireland as the new systems and processes are established. Please use the tracking information provided to check on the progress of your order.
Delivery time within the EU can be between 3 - 5 working days but is dependent on the postal service in each country. Overseas orders are sent at the customer's risk. Large or heavy orders being shipped outside of the UK may require delivery by courier. We will contact you prior to despatch if additional charges apply or a signature on delivery is required.
INTERNATIONAL CUSTOMERS PLEASE NOTE: Any duties or taxes that may be levied against packages arriving from outside the destination country, as determined by local Customs and Immigration agencies, are the responsibility of the recipient. Before ordering, it is wise to check the duties and taxes that you may be subject to if you purchase from outside your country. All UK prices are inclusive of VAT charged at 20%. We try to send everything in one complete shipment to save you money on delivery. If waiting for a back-ordered item would inconvenience you, please let us know.
Orders heavier than 2 KG may require delivery by courier which will incur extra charges. We will contact you prior to despatch if additional charges apply. If you have any queries regarding delivery, please contact our UK office at +44 (0) 1326 574402.
